Canvas: Access, Information, & Help
On this page you will find...
- How to get to Canvas
- Browser recommendations
- How to determine if your course is using Canvas
- When you will be able to access Canvas/your course
- Canvas tutorial information
- 24/7 Canvas Support (but not for Logins)
- Username/Password information & Login Help
How to Get To Canvas
There are a number of ways to access Canvas. You can:
- go to the direct web address: https://bucks.instructure.com. This is the best way!! Consider bookmarking/saving it as a favorite in your browser.
- click Bucks for Students which appears at the very top left corner on the Bucks website, then click the Canvas icon to the right.
- login to MyBucks (bucks.edu/portal/), select the login screen option for Students, and click on the Canvas icon at the top-left
Recommended Browsers
For optimal performance while using Canvas, use a recent version of Mozilla Firefox or Google Chrome. Internet Explorer is NOT recommended.
Is your course using Canvas? Not all courses do.
- Credit Courses:
- eLearning or Hybrid classes, please review the Faculty Syllabus which will specify if an online system is being used.
- For face-to-face classes, please check with your instructor.
- Non-Credit (Continuing Education, Public Safety Training Center) Courses:
- For Online courses, a letter specifying the system being used is sent via U.S. Mail/Email.
- For face-to-face classes, please check with your instructor.
If your course IS using Canvas
- Credit Course Students:
- Access to Canvas (not your course) occurs approximately two weeks prior to your online course start date, or within one business day of registration if you register less than two weeks before the start date.
- Login and set up your profile and notifications. Review the Canvas Basics course space for instructions on how to do this and to become familiar with how Canvas works, including information on mobile access (not all features apply).
- Unless otherwise noted, access to your course begins at 1:00 A.M. on the first day of the semester/session.
- Non-Credit Course Students:
- Access to Canvas (not your course) occurs approximately one week prior to your online course start date, or within one business day of registration if you register less than one weeks before the start date.
- Login and set up your profile and notifications. Review the Canvas Basics course space for instructions on how to do this and to become familiar with how Canvas works, including information on mobile access (not all features apply).
- Access to your course begins at 1:00 A.M. on your course start date.
Canvas Orientation Tutorial
No login is required to view the Canvas Basics course space, where you can become familiar with Canvas prior to the start of your course.
24/7 Canvas Support
The Bucks Online office is always happy to assist you with Canvas related questions. However, for a quick response, especially on evenings and weekends, Canvas Support is available 24/7. Canvas Support CANNOT assist you with login problems, as that is a Bucks specific system (see above for student login information), but Canvas Support can provide assistance with or information about other Canvas related issues.
Once logged in, you can access Canvas's 24/7 help resources by clicking on the HELP link at the bottom left corner in Canvas. Choose from the following HELP options:
- search the extensive Canvas guides;
- call the Canvas Support Hotline;
- chat with Canvas Support;
- submit a Canvas ticket to report a problem.
Username and Password
- Your username is the same for all Bucks systems. To retrieve your username and reset your password view student login information.
- Bucks Network passwords may need to be updated on occasion. If you previously had success using your Network password and find it suddenly stops working, then chances are you need to change your password.
- Too many failed login attempts may lock up your account. Wait approximately 15 minutes and try again.
Still having Trouble?
- Here is a possible reason why. Students enrolled in a Non-Credit course (Continuing Education, Public Safety Training Center) may not have all the required information in their student record necessary to set up their Bucks Network account. If you receive an error message call 215-968-8191 for assistance.
- If you cannot resolve your password issue - whether you are enrolled in a Credit or Non-Credit course - please contact the ITS Help dDesk at 215-968-8191 or helpdesk@bucks.edu