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Bucks County Community College

Business + Career

Online Learning Spring 2021

The Continuing Education Department at Bucks County Community College offers a variety of programs in this flexible and convenient learning format. Join the fast-growing number of students who are taking advantage of online classes. Gain new skills to help advance your career by completing a certificate program or learn a new skill. Online Learning provides a convenient, standardized, and economical approach for students to learn. Students attend class from anywhere - in the office, at home, at school, or on the road, and study at a pace that's right for them. With courses that are either instructor-led or self-paced, with or without a live chat or web conferencing component, Bucks can assist you with your educational needs.

Data Analysis Logo

Certificate in Data Analysis

 Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned.

$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.

Introduction to Data Analysis ESMCE 0226 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21

 

‌Introduction to Data Analysis 

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.  This course will give you a basic understanding of how to analyze data in a business setting.  Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey.

Intermediate Data Analysis ESMCE 0227 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Intermediate Data Analysis 

Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you’ll learn how to work with ratings, graphs and user-friendly reports of statistical results.

Advanced Data Analysis ESMCE 0228 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Advanced Data Analysis

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand.  Take the guesswork out of important company decisions and make decisions based on statistically significant information.  Whether your business is home based or a large company, this class will take you to the next level where important decision-making is concerned.

Customer Service Logo

Certificate in Customer Service

Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

Available separately or as a certificate. $145 per course or $245 for certificate. Must register for both classes at the same time to get the bundled price.

Keys to Customer Service ESMCE 4312 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous.

Extraordinary Customer Service ESMCE 4321 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Digital Marketing Logo

Digital Marketing Certificate

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising.
 
Relevant for any type of organization, including businesses, companies, non-profits, and government agencies.  No eMarketing experience or expertise is necessary. 

$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.

Improving Email Promotions ESMCE 4303 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Improving Email Promotions

Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy.  Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates.  Learn how to improve your email promotion and responses with tracking and testing. 

Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well.

Boosting Your Web Site Traffic ESMCE 4304 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Boosting Your Web Site Traffic

Acquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results.

No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well.

Online Advertising ESMCE 4305 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Online Advertising

Get the keys to making online advertising work for you and your organization.  See how pay-per-click advertising with Google AdWords works.  Find out how to test low budget Adword campaigns. Learn how you can target local audiences.  Then discover Facebook advertising and how you can determine the demographics and even numbers of people you want to reach.

No experience necessary, but if you are at an advanced level, your instructor is an online ad expert and can answer your toughest questions as well.

Social Media for Business Certificate

Get in on this exciting and growing way to communicate, market and serve your customers and clients.  For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. 
 
Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing.
 
Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.
 

$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.


 

Introduction to Social Media ESMCE 4300 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21

 

Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media.

Marketing Using Social Media ESMCE 4301 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21

 

Develop a two-way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs, and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization. 

Integrating Social Media in Your Organization ESMCE 4302 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Take away a practical strategy and techniques for implementing a social strategy for your organization or business.  Learn the top five considerations when starting a social network as well as tips to manage an online community. Discover how to create your own private social network using the Ning platform. Discuss the top tools to use to manage your social media life and build integration into your website. See how Google Docs and Calendars work and how to use online video to further your business goals. Hear about mobile check-in applications and how companies are using coupon and deal sites. Get your company listed properly on local search engines so more customers can find you. Discuss how web design has changed and get feedback on your website while discovering usability testing and user interface design. Finally, learn how to manage this influx of information created by the new media revolution. Develop a manageable workflow and get productivity tips to be more efficient.  Learn what you might be doing wrong in social media as well as essential policies to have in place for your employees and company. See what trends are on the horizon and where your goals fit with those new trends.

Certificate in Accounting and Finance for Non Financial Managers

Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career.  First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash.  Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed.  An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence.

$195 each/take all three for $495

Accounting and Finance for Non-Financial Managers ESBEN 0225 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance.

Cash is King ESBEN 0224 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21

Cash is arguably the most important factor in business success. D&B reports 90% of all small business failures are due to poor cash flow—more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success.

Financial Analysis & Planning ESBEN 0226 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Throughout this course, financial information that drives your organization, as seen on the business’s reports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. 

Entrepreneurship Certificate

 
Boost your chances of success for your new or small business and reduce your risks.  Get the latest on planning your business, brainstorming business ideas and a checklist for going into business.  Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans.  Then take home a step by step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand. At the end of this certificate, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage and market your new business.
 
$195 each/take all three for $495

Entrepreneur Boot Camp ESBEN 0210 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Starting a business is something that all of us have thought about at one time or another.  Everyone wants to be their own boss.  Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur.  At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business.
 
 

The Business Plan ESBEN 0219 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding.  In this course, you evaluate the many aspects and potential hurdles of the business and  build the Business Plan, one step at a time. This practical, hands-on approach encourages you to immerse yourself in the vision and planning aspects of your business.  Focusing on the most critical components of the Business Plan enables you to uncover hidden risks and assess the business from a marketing, management, and financial vantage point.  

Entrepreneurial Marketing ESBEN 0222 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

To succeed in today's marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer-driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts.

Certificate in Teaching Adults ECPED 1505 C30

Tuition: $295.00
Instructor: Online
Where & When: Online 2/1/21 - 3/26/21 Online

 

This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others.

ONLINE COURSES FOR TEACHING PROFESSIONALS

Certificate in Online Teaching

$195 each, or $495 for all 3 courses (certificate), or $795 to become a Certified Online Instructor*(COI) Must register for all three classes at the same time to get the bundled price.

*Online Instructor (COI) requires the registrant to take a 50 question exam. The registrant will have their students evaluate one of their online courses, and the Chair of the LERN Faculty Advisory Board will critique one of the registrant’s online courses.

Advanced Teaching Online ECPED 1500 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Advanced Teaching Online

Designing Online Instruction ECPED 1501 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Designing Online Instruction

Fostering Online Discussion ECPED 1503 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

Fostering Online Discussion

Management Certificate

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness.
 
Then you will explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. 

Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.
 

Take all 3 one-month, online courses for $595. Must complete all 3 classes for certificate. Must register for both classes at the same time to get the bundled price.

Management Boot Camp ESMCE 4333 C30

Tuition: $295.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Management Boot Camp

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Collaborative Management ESMCE 4363 C30

Tuition: $245.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Collaborative Management

Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. 

Managing Generations in the Workplace ESMCE 4306 C30

Tuition: $175.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Managing Generations in the Workplace

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.
 
Generations X and Y are significantly different than the Boomer generation.  Each generation has different expectations and styles of work in the workplace.
Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value.
  
Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

Certificate in Workplace Communication

Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning.  Take back a workable conflict management model, along with successful and practical conflict management strategies.  Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want.  Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

Three one month online courses. Take all 3 courses for $595. Must complete all 3 classes for certificate. Must register for all 3 classes at the same time to get the bundled price.

Conflict Management ESMCE 4328 C30

Tuition: $245.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Conflict Management


A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Negotiation: Get What You Want ESMCE 4329 C30

Tuition: $195.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Negotiation: Get What You Want

Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.

Using Personality Profiles for Better Work Performance ESMCE 4332 C30

Tuition: $295.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Using Personality Profiles for Better Work Performance

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.

Certificate in Leadership Development

Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership.  Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.  Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned.  You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do.  At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.
 
$145 each/take all 3 for $395

Leadership Principles ESMCE 0514 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership.  Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.
Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class.

Developing Your Leadership Skills ESMCE 0515 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence.  Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned.  The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do.

Developing Your Professional Career ESMCE 0516 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

 

Have you ever wondered how do I get to that next level in my career?  What does it take?  This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level.  Whether you are leading a department or a organization you will gain the knowledge you need to be successful.  Learn how to incorporate a developed image and communication skills that will rocket you to that next level.

Certificate in Learning Styles

New research and information is coming out frequently now about how your learners - and you - learn. Here’s what we know. In the last century, you taught everyone equally by teaching them the same.  But we know we each learn differently. So in this century, you teach everyone equally by teaching them differently.
 
In this Certificate in Learning Styles, you get the most advanced information about the three most important and most prevalent characteristics you experience with your participants: generation, gender, and the autism spectrum.
Your instructors are some of the foremost authorities in the world on these subjects. They write, and speak around North America, on learning styles.

 

$145 each/ take all three for $395

Students with ASD ESMCE 4354 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

 

Students with ASD

Today, every school in America has students who have been diagnosed with ASD (Austim Spectrum Disorder)—a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate ASD. In this course, you take away strategies for working effectively with ASD students. And you will find out how to work effectively with parents to create the most positive learning environments for children and teens with this disorder.

The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue.

Gender in the Classroom ESMCE 4355 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 3/1/21 - 3/26/21 Online

 

Gender in the Classroom

Discover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits girls get in school that hurts them in the workplace.

Your female students learn differently than your male students. Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more.  Get info about research not available anywhere else.

Generational Learning Styles ESMCE 4356 C30

Tuition: $145.00
Instructor: Online
Where & When: Online 4/5/21 - 4/30/21 Online

 

Generational Learning Styles

Regardless of your age, it is always helpful to increase your understanding of how your current students learn and what your future students might need because students learn in a variety of ways. This course will focus on the influence of generational characteristics on learning styles. Your students learn differently than you do. Come find out how to help your students learn more and discover something new about yourself too!

We will explore fascinating information on the brain and how each generation has responded to their unique “cohort experience." You will acquire the skills and information needed to facilitate Gen Y and the emerging generation of learners. Understand how your own generational characteristics impact your learning AND your teaching. 
Come away with our top 20 generational techniques for helping your students learn more.

Workplace Conflict Solutions Certificate

In today’s business environment, employers expect employees to have a solid set of interpersonal skills.  The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing.  First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then understand how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.

$495 for all 3 courses

Conflict Management ESMCE 4328 C30

Tuition: $245.00
Instructor: Online
Where & When: Online 2/1/21 - 2/26/21 Online

 

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Spanish for Medical Professionals ELANG 0451 C30

Tuition: $290.00
Instructor: Online
Where & When: Online 2/1/21 - 3/26/21 Online

 

Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare.  Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients. 

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Continuing Education

215-968-8409
coned@bucks.edu

Register Now

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