Crisis Management and Critical Incident Stress | Master Course Outlines | Academics

PUBS104 Crisis Management and Critical Incident Stress

3 credits

2250 minutes

PUBS101 (C or better) or permission from the Business Studies Department

None

This course provides an effective foundation for leadership skills employed in a crisis or disaster situation. It focuses on the understanding of group behavior, psychological response to crisis, crisis communication, and conflict resolution. The underlying factors in the development and mitigation of critical incident stress are explored.

Course Learning Goals
The student will be able to:
1. Identify and describe different types of disasters;
2. Identify and describe psychological and physiological response to disasters;
3. Analyze the concept of crisis intervention, employee assistance, and critical incident stress debriefing;
4. Explain the concept of Critical Incident Stress;
5. Identify and describe the concept of crisis communication;
6. Describe the importance of media relations and public reactions to disasters; and
7. Identify and describe emergency worker stress.
Planned Sequence of Topics and/or Learning Activities
1. Introduction, Course Outline, Student Responsibilities
2. Introduction to Disasters
3. Psychological Response to Disasters
4. Physiological Response to Disasters
5. Critical Incident Stress
6. Crisis Intervention, Employee Assistance, and Critical Incident Stress Debriefing
7. Disaster Crisis Outreach and Referral (DCORT)
8. Crisis Communication
9. Community Response to Disaster and Media Relations
10. Emergency Worker Stress
Assessment Methods for Course Learning Goals
Students satisfy the course learning goals via class discussions, written exams, assignments, papers, and/or performance based tasks and projects.
Reference, Resource, or Learning Materials to be used by Student:
See course syllabus.