Supervision | Master Course Outlines | Academics | Bucks County Community College

MGMT140 Supervision

3 credits

2250

None

This course investigates the roles and functions of the first-level supervisor in industrial, business, and institutional settings, both profit and non-profit. It reviews supervisory practices that relate directly to general issues and problems of managers at the first level and emphasizes the management of human relations from a supervisory perspective.

Course Learning Goals

Students will:
1. apply the fundamental management functions and concepts to the daily duties of supervising employees;
2. explain the supervisor's role as a leader in supervising groups;
3. outline the role of the supervisor in the processes of employee selection, orientation, and training;
4. describe how the supervisor manages change and the stress associated with change; and
5. explain the responsibilities of the supervisor, including the employee safety, environmental safety, and health.
Planned Sequence of Topics and/or Learning Activities
1. explain the supervisor's responsibilities
2. understand the process of planning a career as a supervisor
3. identify and explain the management concepts, including authority, power, delegation, management hierarchy, line and staff authority, decision-making, and time management
4. review the management functions
5. explain the goals of communication, planning communications, the communications process, and communications barriers
6. understand how to manage change and stress
7. explain how to apply the theories of human motivation
8. understand how to build sound working relationships as a supervisor
9. explain how the supervisor should supervise groups
10. review the leadership and management styles
11. understand the role of the supervisor in employee selection and orientation
12. explain and apply the different employee training techniques
13. understand the methods employed in the appraisal process
14. understand the role of the supervisor in the employee discipline process
15. explain how the supervisor can most effectively handle employee complaints, grievances, and the union
16. review a supervisor's role in protecting employee security, safety, and health
Assessment Methods for Course Learning Goals
Course learning goals are assessed using a variety of quizzes, tests, and performance-based tasks.
Reference, Resource, or Learning Materials to be used by Student:
See course syllabus.