OADM105 Administrative Office Procedures I

Department of Business Studies: Office Administration

I. Course Number and Title
OADM105 Administrative Office Procedures I
II. Number of Credits
3 credits
III. Number of Instructional Minutes
IV. Prerequisites
V. Other Pertinent Information
VI. Catalog Course Description
This is a basic course in office technology and procedures covering the high tech workplace, success behaviors, and office communication skills.
VII. Required Course Content and Direction
  1. Course Learning Goals

    Students will:

    1. demonstrate an understanding of administrative skills necessary for success in today's office environment in key areas, such as verbal and written communication, computer technology, teamwork, records management, leadership, and oral presentation skills;
    2. demonstrate an awareness of cultural diversity, critical thinking, business ethics, time/anger/stress management, and other interpersonal skills;
    3. demonstrate and understanding of dependability, respect for others, confidentiality, integrity, flexibility, and openness to change; and
    4. apply skills in word processing, searching the Internet, desktop publishing, spreadsheets, databases, and presentation applications.
  2. Planned Sequence of Topics and/or Learning Activities

    1. the ever changing workplace
    2. ethics essential in the workplace
    3. stress, anger, and time management
    4. telecommunications
    5. written communication
    6. records management
    7. the workplace team
    8. customer service
    9. travel arrangements
    10. meetings and conferences
    11. job search
    12. leadership skills
    13. word processing
    14. desktop publishing
    15. spreadsheets
    16. databases
    17. presentations
    18. websites
  3. Assessment Methods for Course Learning Goals

    The assessment of course learning goals is based on unit tests, teamwork peer evaluations, and performance-based computer application projects.
  4. Reference, Resource, or Learning Materials to be used by Student:

    See course syllabus.

Review/Approval Date - 12/98; Revised 1/2010; New Core 8/2015