HRIM115 Computer Reservations and Travel Information Systems

Department of Business Studies: Hospitality and Tourism Management

I. Course Number and Title
HRIM115 Computer Reservations and Travel Information Systems
II. Number of Credits
3 credits
III. Number of Instructional Minutes
IV. Prerequisites
CISC100 or
V. Other Pertinent Information
VI. Catalog Course Description
This course is designed to provide an understanding of various aspects of the travel and tourism reservations and information systems. Development of skills in utilizing automated computerized systems.
VII. Required Course Content and Direction
  1. Course Learning Goals

    Students will:

    1. achieve a competency in using product and technical information;
    2. develop skills in using software and hardware systems to access travel information and in making appropriate reservations;
    3. utilize and interpret professional industry references to assist clients; and
    4. develop reservation and ticketing skills.
  2. Planned Sequence of Topics and/or Learning Activities

    1. Essentials of the computer system: hardware and software
    2. Components of the travel/meeting planner's computer workstation
    3. Basic software programs used in direct applications of tourism/meeting planning
    4. Computer reservations systems:
      1. SABRE
      2. Apollo
      3. Worldspan
      4. Amadeus/System One
    5. Computer reservations storage and communication systems and devices
    6. ARINC (Aeronautical Radio Incorporated Computer)
    7. Passenger Name Record (PNR)
    8. PNR mandatory fields
    9. Internet as a communication, marketing, information services, and product sales tool
    10. Web site commandments for successful design and use
    11. Travel related data:
      1. Cruises
      2. Travel advisory warnings
      3. Ski conditions
      4. Customs and immigration policies
      5. Currency conversions
      6. Yacht vacation/activities
      7. International rail schedules and ticketing
      8. Destination maps
  3. Assessment Methods for Course Learning Goals

  4. Reference, Resource, or Learning Materials to be used by Student:

    The learning materials used by students will be selected in accordance with the learning objectives. See course syllabus.

Review/Approval Date - 11/03; New Core 8/2015