OADM288 Office Systems Supervision

Department of Business Studies: Office Administration

I. Course Number and Title
OADM288 Office Systems Supervision
II. Number of Credits
3 credits
III. Minimum Number of Instructional Minutes Per Semester
2250 minutes
IV. Prerequisites
V. Other Pertinent Information
VI. Catalog Course Description
An advanced course examines administrative concepts as applied to the office, particularly for administrative assistants and office supervisors. Topics include leadership styles, general supervisory principles in such areas as information processing and records management, and administrative duties pertaining to hiring, training, and evaluating office personnel.
VII. Required Course Content and Direction
  1. Learning Goals:

    Upon completion of the course, students will possess basic skills and knowledge pertaining to the various roles of leadership in offices and to the special problems of office supervisors in common functional areas; preparing men and women for supervisory roles in the modern office is the primary goal of the course.
  2. Planned Sequence of Topics and/or Learning Activities:

    1. List activities performed by the office systems supervisor that are related to each of the managerial functions.
    2. Contrast various types of leadership styles.
    3. Discuss the dynamics of office politics.
    4. Recognize the need for the supervisor/s skills involving verbal and nonverbal communications.
    5. Explain the value of telecommunications in terms of information distribution.
    6. Specify techniques and principles for dealing with conflict in the work place.
    7. Identify the types of tasks that should and should not be delegated.
    8. Discuss the benefits of OCRs for administrative assistants in particular and offices in general.
    9. Explain how the supervisor determines which employees should be hired, fired, and/or trained.
    10. Review the need for security and techniques to obtain security among office workers.
    11. List the steps needed to design a procedures manual for office personnel.
    12. Outline suggestions for the physical storage of documents and disks.
    13. Recognize the need for and practice cost control in the information processing area.
    14. Write job descriptions and specifications for information processing positions. Discuss some of the difficulties in measuring office productivity.
    15. Identify and describe EEOC rules and regulations.
    16. List the common causes of employee absenteeism and turnover and identify corrective techniques.
    17. Describe current motivational theories and apply them to the work place.
    18. Explain how the office supervisor can plan, schedule, and simplify work.
  3. Assessment Methods for Core Learning Goals:

  4. Reference, Resource, or Learning Materials to be used by Students:

    Available upon request from the Business Studies Department
VIII. Teaching Methods Employed
Available upon request from the Business Studies Department

Review/Approval Date - 8/00