OADM288 Office Systems Supervision

Department of Science, Technology, Engineering & Mathematics: Office Administration

I. Course Number and Title
OADM288 Office Systems Supervision
II. Number of Credits
3 credits
III. Number of Instructional Minutes
IV. Prerequisites
V. Other Pertinent Information
VI. Catalog Course Description
An advanced course examines administrative concepts as applied to the office, particularly for administrative assistants and office supervisors. Topics include leadership styles, general supervisory principles in such areas as information processing and records management, and administrative duties pertaining to hiring, training, and evaluating office personnel.
VII. Required Course Content and Direction
  1. Course Learning Goals

    Upon completion of the course, students will possess basic skills and knowledge pertaining to the various roles of leadership in offices and to the special problems of office supervisors in common functional areas; preparing men and women for supervisory roles in the modern office is the primary goal of the course.
  2. Planned Sequence of Topics and/or Learning Activities

    1. List activities performed by the office systems supervisor that are related to each of the managerial functions
    2. Contrast various types of leadership styles
    3. Discuss the dynamics of office politics
    4. Recognize the need for the supervisor/s skills involving verbal and nonverbal communications
    5. Explain the value of telecommunications in terms of information distribution
    6. Specify techniques and principles for dealing with conflict in the work place
    7. Identify the types of tasks that should and should not be delegated.
    8. Discuss the benefits of OCRs for administrative assistants in particular and offices in general
    9. Explain how the supervisor determines which employees should be hired, fired, and/or trained
    10. Review the need for security and techniques to obtain security among office workers
    11. List the steps needed to design a procedures manual for office personnel
    12. Outline suggestions for the physical storage of documents and disks
    13. Recognize the need for and practice cost control in the information processing area
    14. Write job descriptions and specifications for information processing positions
    15. Discuss some of the difficulties in measuring office productivity
    16. Identify and describe EEOC rules and regulations
    17. List the common causes of employee absenteeism and turnover and identify corrective techniques
    18. Describe current motivational theories and apply them to the work place
    19. Explain how the office supervisor can plan, schedule, and simplify work
  3. Assessment Methods for Course Learning Goals

  4. Reference, Resource, or Learning Materials to be used by Student:

    Available upon request from the Business Studies Department.

Review/Approval Date - 8/00; New Core 8/2015