CISC144 Introduction to Microsoft Desktop

Department of Science, Technology, Engineering & Mathematics: Computer/Information Science

I. Course Number and Title
CISC144 Introduction to Microsoft Desktop
II. Number of Credits
4 credits
III. Number of Instructional Minutes
IV. Prerequisites
CISC128 (C or better) or CISC143 (C or better)
V. Other Pertinent Information
VI. Catalog Course Description
This course will focus on the current Microsoft desktop version as the preferred corporate desktop operating system. It will explore the Microsoft networking family and the salient functions and features of installing, configuring, and maintaining the client operating system.
VII. Required Course Content and Direction
  1. Course Learning Goals

    Students will:

    1. plan and perform disc-based and over-the-network installation of the Microsoft desktop operating system;
    2. identify and configure the various types of file systems;
    3. create and administer various types of local user accounts and local group accounts;
    4. implement, manage, and troubleshoot disk devices, display devices, mobile computer hardware, and input and output devices; and
    5. update drives, monitor and configure multiple processing units, and install, configure, and troubleshoot network adapters.
  2. Planned Sequence of Topics and/or Learning Activities

    Course Outline:

    1. Overview of Microsoft Desktop OS
      1. Reviewing the Features of Microsoft Desktop OS
      2. Comparing Server and Desktop OS
      3. Networking with Server
      4. Introduction to Network Domains, Sites, Active Directory
    2. Installing and Configuring
      1. Installation Requirements
      2. Planning an Installation
      3. Hardware Compatibility List (HCL)
    3. Using the MMC, Task Scheduler, Control Panel
      1. Snap-ins and Extensions
      2. Installing Hardware/Programs
      3. PCMCIA or PC Cards
    4. Managing File System and Storage
      1. File Storage Basics
      2. Disk Management
      3. Distributed File System (DFS)
    5. Users, Groups, Policies, Profiles
      1. Default Accounts
      2. Naming Conventions
      3. Local/Roaming Profiles
      4. Security Policies
    6. Security and Access Controls
      1. Customized Logon Process
      2. Domain Security Concepts
      3. Local Computer Policy
    7. Internetworking with Novell
      1. Review Client Issues
      2. Netware Compatibility Components
      3. Connecting to NetWare Resources
    8. Remote Access Services
      1. WAN Connectivity
      2. Telephony Features of RAS
      3. Installing and Configuring RAS
    9. Printing
      1. Print Subsystem Architecture
      2. Printer Driver Software
      3. Printing Process
      4. Installing/Configuring a Printer
    10. Performance Tuning
      1. Establishing a Baseline
      2. Monitoring and Tuning
      3. Recognizing Bottlenecks
    11. Troubleshooting and Disaster Protection
      1. General Principles of Troubleshooting
      2. Applying Service Packs
      3. Microsoft IntelliMirror
      4. Backup Utility
  3. Assessment Methods for Course Learning Goals

    The assessment of Course Learning Goals is based on written tests, labs and other assignments, as well as performance-based tasks as appropriate.
  4. Reference, Resource, or Learning Materials to be used by Student:

    Departmentally-selected textbook. Details provided by the instructor of each course section. See course syllabus.

Review/Approval Date - 10/01; Revised 6/09; New Core 8/2015