For more information and/or to register: Call Bridget Hughes at 215-968-8480 or e-mail hughesbr@bucks.edu.
Learn leadership skills that will help bring out the best in you. Earn trust and respect from your followers, foster collaborative work groups, and attain more consistent performance by understanding what traits to develop and what actions to take. Through project simulations, case studies, and interactive discussion groups, participants will learn up-to-date approaches to leadership for today’s workforce.
Improve your ability to listen and communicate with others. Productivity depends upon it and good working relationships thrive upon it! Learn the differences between personal styles and understand the communication elements necessary to manage in order to be the best listener and communicator. Participants will also learn how to give and receive feedback, the importance of non-verbal cues, how to get your point across, and how to break through barriers to listening.
If you are an accomplished basic user of Outlook, challenge yourself with this intermediate course. This 8 hour course, delivered in two 4-hour sessions, teaches intermediate level functions and features of Outlook 2007. Participants will learn how to customize Outlook and work with address books, customize messages and signatures, organize items such as search and filter mail folders, apply and customize categories, organize mailboxes, archive mail, work with personal, public, and offline folders, organize folders and set rules.
This 12-hour program covers the key characteristics and skills necessary to lead themselves, a project, or others. This course is fast paced, and deals with real time issues. Most importantly, the underlying theme of the entire course is TRUST, because great leaders know that high trust cultures are long standing and far more productive than low trust cultures. The course is based on several resources (The Seven Habits of Highly Effective People, The Speed of Trust, The Carrot Principle, How Full is Your Bucket, Transitions, Emotional Intelligence and many more), as well as the experiences of many peak performing organizations in a variety of industries.
This 8 hour course, delivered in two 4-hour sessions, covers those features of Microsoft Office 2010 that are new to the Office system.
Participants will learn…
If you are familiar and comfortable with the basics of Excel, then you are ready to learn the intermediate level features and functions of Excel 2007. Participants will learn how to use multiple worksheets and workbooks, advanced formatting options, create outlines, work with lists and tables. Studentswill save workbooks as Web pages, inserting and editing hyperlinks. This 8 hour course, delivered in two 4-hour sessions, also covers advanced charting techniques, file sharing, merging, and workbook templates. Mon., May 21 & Wed., May 23, 2012 Times: 8:30am-12:30pm/ $149/ Lower Bucks Campus, Bristol, PA
It may seem that there’s nothing you can do about your stress level. Yet this very thought is stress producing! There is a great deal you can do to lower your stress. You have more power over stress than you think. Come learn strategies to help you take back control of your life and work. Become more balanced, healthy, respected and resilient by taking charge of your life again! If this sounds good to you, then come take this interactive 4 hour workshop so you can begin to renew yourself and thus your whole life! Tues., June 5, 2012 Times: 8:30am-12:30pm/$129/ Newtown Campus, Newtown, PA
Topics to be covered in this training include:
This 8 hour course delivered in two 4-hour sessions builds on the skills and concepts learned in Excel 2007, Intermediate. Participants will work with advanced formulas as well as lookup functions such as VLOOKUP, MATCH and INDEX. In addition, participants will learn about data validation and database functions such as DSUM. They will learn how to work with PivotTables and PivotCharts, how to import and export data and how to query external databases. Finally, participants will learn about running and recording macros and sharing Excel data via the Web. Tues. June 5 & Thurs., June 7, 2012 Times: 8:30am-12:30pm/ $149/ Newtown Campus, Newtown, PA
This 6 hour course begins by focusing attention on internal relationships and their correlation to satisfied customers and positive bottom-line results. Communicating professionally, listening, being helpful, and giving extra effort even when there is no immediate profit in it are all important components of service excellence. Within the framework of Four Precepts, Guard Your Attitude, Choose Your Words Carefully, Mind Your Actions, and Maintain a Service Excellence Culture; participants learn principles to follow and actions to take to deliver excellent service for your organization. Along with providing great service to your external customers, your staff must also be serving their internal customers well. Participants in this course learn through case studies and interactive discussion groups. Fri., June 8, 2012, from 9:00am-4:00pm/$199/ Newtown Campus, Newtown, PA
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275 Swamp Road, Newtown Pennsylvania 18940 · 215-968-8000
