Student Support Services

Student Services will continue to provide support during the remote learning timeframe. Below is information for each service area and how to contact them.

Counseling Accessibility Advising/Transfer Career KEYS Program Mental Health Library Bookstore Tutoring Tech Support Registrar/Records Financial Aid Emergency Fund

Experience Bucks Virtually Coronavirus FAQs Coronavirus Home

counseling

Counseling Services

Counseling Services will have virtual counseling appointments available for students by phone and Zoom.

During Spring Break week, limited counseling appoints are available as follows: 

M - 10am-2pm (Mandy Reilly)
T - 2pm-6pm (Jim Gilligan)
W - 10am-2pm (Mandy Reilly)
Th - 10am-2pm (Jim Gilligan)

Beginning the week of March 23, 2020, we will resume regular hours and all counselors will be available by Zoom or by phone during their regular scheduled times. If students have a standing appointment, they can contact their counselor directly to resume meeting times. If students are looking to make a new appointment, please email or call to be scheduled.

bucks.edu/counseling counseling@bucks.edu 215-968-8189 Pennsylvania Helpline

The Accessibility Office (TAO)

Starting the week of March 16, 2020, TAO staff will be accessible by Zoom, email or phone. Our immediate goal is to help current students and faculty during this transition to remote learning and to ensure accommodations are provided as needed. We will be updating our website as things change, so please refer to that for updated information.

bucks.edu/accessibility accessibility@bucks.edu 215-968-8182

helping someone up hill
advising & transfer

Advising and Transfer

All services normally rendered by the Advising & Transfer Center will continue remotely. Please first visit the website for information on how to request virtual appointments. The Advising & Transfer Center will be available by phone (215-968-8031) or e-mail (advising@bucks.edu) during their typical operating hours as well.

Academic Advising Transfer + Planning Prior Learning Assessment

Career

The Center for Student Employment and Career Development will operate remotely until further notice. The staff will be available through email and remains dedicated to assisting you with career planning /preparation or with your hiring needs. We will respond to all emails /job postings within 2 business days. Thank you, in advance, for your understanding and patience.

Career Center career@bucks.edu

woman working
Pennsylvania

KEYS Program

Starting the week of March 16, 2020, KEYS staff will be accessible by Zoom, email or phone. To contact KEYS, you can visit their website at www.bucks.edu/keys, email keys@bucks.edu or call 215-504-8621. For KEYS students, in case of an emergency, please contact your local County Assistance Office.

KEYS Information keys@bucks.edu 215-504-8621

Mental Health

If you or one of your students is experiencing a mental health emergency, please consider the following resources.
Suicidal Ideation or Threat

-Contact the Suicide Prevention Hotline- 1-800-273-8255
-Crisis Text Line- Text “Hello” or “Help” to 741741
-Lenape Valley Mobile Crisis Unit- 215-785-9765 (Bucks County’s Crisis Unit)
-Call 911

If staff or faculty need to utilize any of these resources or find a student in crisis, please also follow up with your Dean and complete a BIT report. The BIT will remain active during this time.

Counseling Services

phone a friend
Library

Library Online Services

Spring Break, March 16-22
Monday through Friday 8am - 3:30pm
Saturday 8am - 3:30pm (added chat hours)
Sunday 10am - 2:30pm (added chat hours)

Post Spring Break, beginning March 23rd, the library will continue services online, according to our usual hours
Monday through Thursday 8am - 9:00pm
Friday and Saturday 8am - 3:30pm
Sunday 10am - 2:30pm

The library has a robust collection of electronic materials that can be accessed remotely by students. The college community has access to electronic books through the library catalog and databases. Library staff is able to remotely provide InterLibrary Loans of electronic materials. Library chat services and contact information are available for questions. The Reference or Research Request form is available for more complex questions. Due dates of physical materials are being extended. Late penalties will be waived.

Electronic Databases Library Chat & Contact Information Complex Research & Reference Questions

Bookstore

Due to COVID-19 (Coronavirus) safety concerns, our administration has made the decision to close all campus buildings including the physical bookstore location. However, the bookstore website remains open, and is extending FREE GROUND SHIPPING to avoid disruption. The bookstore’s priority is to ensure the campus community has textbooks and other essential items. Please check the campus store website for updates.

Bookstore

bookstore
Academic Success Center

Academic Success Center (ASC)

The Academic Success Center will continue to offer tutoring and peer mentoring services for our students beginning March 23, 2020. These sessions can be conducted by phone, Skype, Google Hangouts, and more depending on what tool you’re familiar with. To contact the ASC directly, please call (215) 968-8044 or email tutor@bucks.edu.

ASC Information schedule a tutoring appointment Ask a Tutor Submit For Review  Helpful Handouts Virtual Resources

Technology Support

The IT Helpdesk will be operating remotely to provide assistance during this time. Please email helpdesk@bucks.edu or call 215-968-8191 for technology support. In addition, we have compiled some resources that students, faculty & staff may find helpful.

helpdesk@bucks.edu BucksOnTheHub (Discounted Software) Autodesk Multisim

computer
girl at laptop

Registrar

The Registrar’s Office will be available by phone, email, and zoom Monday through Friday, 8:30am-4:30pm. For assistance with registration or student records, or to set up a virtual meeting with a Registrar staff member, please email registrar@bucks.edu. To speak to a representative on the phone, please call 215-968-8000 (option #1). Course registration is open and can be completed online in Self-Service Student Planning. For academic advising appointments, please visit bucks.edu/advising. Please visit bucks.edu/graduation for the most updated information regarding graduation and commencement.

New, transfer, and guest students seeking placement testing waivers, course pre-requisite waivers, and transfer credit, can email their request and official or unofficial transcript to waivers@bucks.edu. During this time, unofficial transcripts may be accepted for transcript evaluation and transfer credit when appropriate. Students who are unable to provide official or unofficial transcripts should email registrar@bucks.edu for assistance.

Register For Classes Transcript Requests Graduation Information registrar@bucks.edu

Financial Aid

The Financial Aid Office will be available by phone, email, and zoom Monday through Friday, 8:30am-4:30pm. For assistance with financial aid applications, or submitting documents, or to set up a virtual meeting with a staff member, please email finaid@bucks.edu. To speak to a representative on the phone, please call 215-968-8200.

Financial Aid FAFSA Form MyBucks Financial Aid Direct Student Loans Summer FA Application

financial aid
COVID Emergency Fund

Emergency Grant Fund

Recently passed Federal legislation allocated emergency grant funding to higher education institutions for assisting certain groups of enrolled students impacted by the COVID-19 pandemic. The United States Department of Education is currently limiting eligibility for this program as follows:

  • Students who are or could be eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965, as amended (HEA). If a student has submitted a Free Application for Federal Student Aid (FAFSA), the student has demonstrated eligibility to participate in programs under Section 484 of the HEA. If you need to submit a 2019-2020 FAFSA, please visit the Financial Aid website and do so by May 22, 2020.
  • Students who were enrolled in at least one (1) in-person class for the Spring 2020 semester as of March 13, 2020. Students enrolled exclusively in online classes as of March 13, 2020 are ineligible for these emergency grants.

Bucks is committed to quickly identifying and providing relief to students who qualify for these grants. Toward that end, the College is sending communications to the Bucks e-mail accounts of every student who appears to meet the eligibility requirements set by the U.S. Department of Education. If you do not receive this e-mail by May 8, 2020 and you believe that you are eligible to apply for funding, please email us. The deadline to apply for emergency assistance under this grant program is May 29, 2020.

CARESAct@bucks.edu Care Act Emergency Grant Info