Online Learning Spring 2020
Welcome to Continuing Education's On-Line Learning Programs. The Continuing Education Department at Bucks County Community College offers a variety of programs in this flexible and convenient learning format. Join the fast growing number of students who are taking advantage of online classes. Gain new skills to help advance your career by completing a certificate program or learn a new skill.
On-Line Learning provides a convenient, standardized and economical approach for students to learn. Students attend class from anywhere - in the office, at home, at school, or on the road, and study at a pace that's right for them. With courses that are either instructor-led or self-paced, with or without a live chat or web conferencing component, Bucks can assist you with your educational needs.
Online Learning Partners
Bucks partners with the best online providers so that we can bring you the best programs! For a complete listing of our noncredit online opportunities, visit the websites below:
For more information, contact the continuing education office at 215-968-8409.
Our instructor-facilitated online courses are informative, fun, convenient, and highly interactive. Our instructors are famous for their ability to create warm and supportive communities of learners. It's no wonder that many long-lasting friendships have formed in our lively and intelligent discussion areas. All courses run for six weeks (with a two-week grace period at the end). Courses are project-oriented and include lessons, quizzes, hands-on assignments, discussion areas, supplementary links, and more. You can complete any of these courses entirely from your home or office and at any time of the day or night.
For more information on how to register and a complete list of ed2go classes, visit our website at www.ed2go.com/bucks
A new section begins each month:
- August 14
- September 11
- October 16
- November 13
- December 11
Classes are 6 weeks long
- Creating a Classroom Web Site
- Creating the Inclusive Classroom: Strategies for Success
- Differentiated Instruction in the Classroom
- Guided Reading and Writing: Strategies for Maximum Student Achievement
- The Differentiated Instruction & Response to Intervention Connection
- Guided Reading: Strategies for the Differentiated Classroom
- Microsoft Power Point 2010
- Response to Intervention: Reading Strategies That Work
- Singapore Math Strategies: Model Drawing for Grades 1-6
- Singapore Math: Number Sense and Computational Strategies
- Singapore Math Strategies: Advanced Model Drawing for Grades 6-9
- Solving Classroom Discipline Problems
- Solving Classroom Discipline Problems II
- Spanish in the Classroom
- Teaching Preschool: A Year of Inspiring Lessons
- Teaching Science: Grades 4-6
- Teaching Smarter with SMARTBoards
- Teaching Students with Autism: Strategies for Success
- Teaching Students with ADHD
- Teaching Writing: Grades 4-6
- The Creative Classroom
- Understanding Adolescents
- Understanding Adolescents (Self Paced Tutorial)
- Integrating Technology in Classrooms
- Using Social Media in Business
- Marketing Your Business on The Internet
- Effective Business Writing
- Spanish for Law Enforcement
Online Course Bundles
- 6-week format
- 24-hour access
- Discussion areas
- Monthly start sessions
- Expert instruction
Series and Suite bundles allow you to take multiple courses at a discounted price while gaining an in-depth understanding of the subject area. All online courses are informative, fun, convenient, and highly interactive.
Java Programming Series ($209)
Learn Java programming, one of the most widely used computer languages, in this discounted series of courses.
PHP and MySQL Series ($209)
Learn how to create interactive websites, including how to create an interactive online store complete with online product catalog.
SQL Series ($209)
Learn one of the most requested skills from today’s data-driven employers. Learn the coding language in these easy to follow online courses.
Supervision and Management Series ($209)
Brush up on your leadership and interpersonal communications skills, to help you lead your team to success.
Grammar Refresher Series ($209)
These online courses will help you gain confidence in your ability to produce clean, grammatically correct work.
Leadership Suite ($405)
Leading a team requires a unique ability to manage teams, make decisions, and work with a variety of personalities.
Grant Writing Suite ($309)
Learn everything you need to know to start writing grant proposals and consult or volunteer for non-profit, public foun-dations.
Microsoft Office 2016 Value Suite ($334)
Learn to use the basic features of MS Word, MS Excel, and MS PowerPoint 2016.
Real Estate Suite ($309)
This suite will help you understand what it takes to build wealth, how to invest in real estate, and legalities surrounding real estate.
Supply Chain Suite ($309)
Discover and master the fundamentals of purchasing and supply chain management with this group of online classes.
Writing and Editing Value Suite ($309)
Brush up on your grammar, writing, and editing skills with this discounted bundle.
Workplace Law Essentials Value Suite ($209)
Whether you’re an aspiring paralegal or human resources professional, these courses will teach you the fundamentals of workplace legalities.
ED2go Online Test Prep
Certified Information Security Manager – $1,395 with voucher (exam cost included) or $795 without voucher.
CISM is one of the most valued certifications in the IT security industry. This online program will prepare you to sit for the CISM certification exam; includes exam cost. (voucher included)
PMP® Prep Series ($193)
Learn how to prepare for the Project Management Institute’s prestigious PMP® certification exam.
ed2go Career Training Programs
Bucks County Community College, in partnership with ed2go Online Career Training Courses, offers online, open enrollment, self-paced programs designed to provide the skills necessary to acquire professional level positions for many in-demand occupations.
Our programs are designed by a team of professionals from each respective field, who work to provide the most effective web-based learning experience available today. Instructors/mentors are actively involved in your online learning experience. They respond to any questions or concerns, as well as encouraging and motivating you to succeed.
Each program includes a set of lessons and evaluations; grades are a combination of the instructor/mentor's evaluation of students' work and computer graded tests. We know you'll appreciate the quality as well as the convenience of anytime, anywhere.
- Open enrollment - register at any time.
- Financing available for students who need assistance.
- Instructors for one-on-one assistance.
- All materials are shipped directly to you upon registration.
- Most courses designed to be completed in 90-180 days.
- BCCC certificate of completion upon successful completion of the program!
Skills for the 21st Century
Get skills for the 21st century. Demonstrate your knowledge. Boost your productivity and your organization’s bottom line.
- Online learning is easy. It’s fun!
- Participate anytime day or evening, from any computer.
- Most courses are offered 4 times a year.
- Classes start the first Monday of the month.
- Internet access with Internet Explorer, Firefox, or Safari web browser.
- Audio software such as Windows Media, Real, Quicktime, or Flash
- Speakers to listen to audio.
For information and course descriptions, go to www.LERN.org/ugotclass. To register for LERN classes, call 215-968-8409. All LERN classes are held on line.
Certificate in Data Analysis
Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned.
$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.
Introduction to Data Analysis ESMCE 0226 C30
Introduction to Data Analysis
Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey.
Intermediate Data Analysis ESMCE 0227 C30
Intermediate Data Analysis
Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you’ll learn how to work with ratings, graphs and user-friendly reports of statistical results.
Advanced Data Analysis ESMCE 0228 C30
Advanced Data Analysis
After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision-making is concerned.
Certificate in Customer Service
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.
Available separately or as a certificate. $145 per course or $245 for certificate. Must register for both classes at the same time to get the bundled price.
Keys to Customer Service ESMCE 4312 C30
Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.
Extraordinary Customer Service ESMCE 4321 C30
Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
Digital Marketing Certificate
$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.
Improving Email Promotions ESMCE 4303 C30
Improving Email Promotions
Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing.
Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well.
Boosting Your Web Site Traffic ESMCE 4304 C30
Boosting Your Web Site Traffic
Acquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results.
Online Advertising ESMCE 4305 C30
Get the keys to making online advertising work for you and your organization. See how pay-per-click advertising with Google AdWords works. Find out how to test low budget Adword campaigns. Learn how you can target local audiences. Then discover Facebook advertising and how you can determine the demographics and even numbers of people you want to reach.
No experience necessary, but if you are at an advanced level, your instructor is an online ad expert and can answer your toughest questions as well.
Social Media for Business Certificate
$195 each/ take all three for $495. Must take all three courses for certificate. Must register for all three courses at the same time in order to get the bundled price.
Introduction to Social Media ESMCE 4300 C30
Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media.
Marketing Using Social Media ESMCE 4301 C30
Develop a two-way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs, and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization.
Integrating Social Media in Your Organization ESMCE 4302 C30
Take away a practical strategy and techniques for implementing a social strategy for your organization or business. Learn the top five considerations when starting a social network as well as tips to manage an online community. Discover how to create your own private social network using the Ning platform. Discuss the top tools to use to manage your social media life and build integration into your website. See how Google Docs and Calendars work and how to use online video to further your business goals. Hear about mobile check-in applications and how companies are using coupon and deal sites. Get your company listed properly on local search engines so more customers can find you. Discuss how web design has changed and get feedback on your website while discovering usability testing and user interface design. Finally, learn how to manage this influx of information created by the new media revolution. Develop a manageable workflow and get productivity tips to be more efficient. Learn what you might be doing wrong in social media as well as essential policies to have in place for your employees and company. See what trends are on the horizon and where your goals fit with those new trends.
Certificate in Accounting and Finance for Non Financial Managers
Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence.
$195 each/take all three for $495
Accounting and Finance for Non-Financial Managers ESBEN 0225 C30
Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance.
Cash is King ESBEN 0224 C30
Cash is arguably the most important factor in business success. D&B reports 90% of all small business failures are due to poor cash flow—more money gets paid out than collected. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success.
Financial Analysis & Planning ESBEN 0226 C30
Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Throughout this course, financial information that drives your organization, as seen on the business’s reports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence.
Entrepreneur Boot Camp ESBEN 0210 C30
The Business Plan ESBEN 0219 C30
Whether starting a business or growing the one you have, a business plan serves as a roadmap and can help secure needed funding. In this course, you evaluate the many aspects and potential hurdles of the business and build the Business Plan, one step at a time. This practical, hands-on approach encourages you to immerse yourself in the vision and planning aspects of your business. Focusing on the most critical components of the Business Plan enables you to uncover hidden risks and assess the business from a marketing, management, and financial vantage point.
Entrepreneurial Marketing ESBEN 0222 C30
To succeed in today's marketplace, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers, all within a realistic budget. With an emphasis on customer-driven marketing decisions, you will learn how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Whether you are starting a business or growing an existing one, you will take away practical marketing tips and tools that you can use to improve your marketing efforts.
Certificate in Teaching Adults ECPED 1505 C30
This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others.
ONLINE COURSES FOR TEACHING PROFESSIONALS
Certificate in Online Teaching
$195 each, or $495 for all 3 courses (certificate), or $795 to become a Certified Online Instructor*(COI) Must register for all three classes at the same time to get the bundled price.
*Online Instructor (COI) requires the registrant to take a 50 question exam. The registrant will have their students evaluate one of their online courses, and the Chair of the LERN Faculty Advisory Board will critique one of the registrant’s online courses.
Advanced Teaching Online ECPED 1500 C30
Advanced Teaching Online
Designing Online Instruction ECPED 1501 C30
Designing Online Instruction
Fostering Online Discussion ECPED 1503 C30
Fostering Online Discussion
Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.
Take all 3 one-month, online courses for $595. Must complete all 3 classes for certificate. Must register for both classes at the same time to get the bundled price.
Management Boot Camp ESMCE 4333 C30
Management Boot Camp
Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.
Collaborative Management ESMCE 4363 C30
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.
Managing Generations in the Workplace ESMCE 4306 C30
Managing Generations in the Workplace
Certificate in Workplace Communication
Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.
Three one month online courses. Take all 3 courses for $595. Must complete all 3 classes for certificate. Must register for all 3 classes at the same time to get the bundled price.
Conflict Management ESMCE 4328 C30
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Negotiation: Get What You Want ESMCE 4329 C30
Negotiation: Get What You Want
Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what’s essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards.
Using Personality Profiles for Better Work Performance ESMCE 4332 C30
Using Personality Profiles for Better Work Performance
Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.
Business Coaching Certificate
Mentoring and Coaching in the Workplace Level 1 & 2 ESMCE 4335 C30
Mentoring and Coaching in the Workplace Level 1
Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.
Mentoring and Coaching in the Workplace Level 2
Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.
Certificate in Sales
Social media and digital technologies, when understood and leveraged effectively, can enable you to find new clients and motivate these clients to take action in more efficient and strategic ways. Whether you are a beginner new to the sales process or a seasoned professional who loves selling, understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.
$195 each/ take all three for $495
Strategic Selling with Social Media ESMCE 4346 C30
Social media and digital technologies enable sales professionals to find new customers and motivate these customers to take action in more efficient and strategic ways.
Getting Started in Sales ESMCE 4347 C30
Finding new clients or customers can be challenging, reaching out to them and actually making a sale is a whole other thing. Weather you are a beginner new to the sales process or a seasoned professional who loves selling understanding the basic steps of sales and freeing your mind of negativity is the foundation to your business success. Save time, money and effort with these tried and true proven sales techniques that are guaranteed to deliver proven results.
Power Selling ESMCE 4348 C30
No matter what product or service you represent, there are powerful strategies that will help you become a top-producing sales person. Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Move yourself or your sales team to increased success.
Certificate in Leadership Development
Leadership Principles ESMCE 0514 C30
Developing Your Leadership Skills ESMCE 0515 C30
Developing Your Professional Career ESMCE 0516 C30
Have you ever wondered how do I get to that next level in my career? What does it take? This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or a organization you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level.
Certificate in Learning Styles
Your instructors are some of the foremost authorities in the world on these subjects. They write, and speak around North America, on learning styles.
$145 each/ take all three for $395
Students with ASD ESMCE 4354 C30
Students with ASD
Today, every school in America has students who have been diagnosed with ASD (Austim Spectrum Disorder)—a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate ASD. In this course, you take away strategies for working effectively with ASD students. And you will find out how to work effectively with parents to create the most positive learning environments for children and teens with this disorder.
The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue.
Gender in the Classroom ESMCE 4355 C30
Gender in the Classroom
Discover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits girls get in school that hurts them in the workplace.
Your female students learn differently than your male students. Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more. Get info about research not available anywhere else.
Generational Learning Styles ESMCE 4356 C30
Generational Learning Styles
Regardless of your age, it is always helpful to increase your understanding of how your current students learn and what your future students might need because students learn in a variety of ways. This course will focus on the influence of generational characteristics on learning styles. Your students learn differently than you do. Come find out how to help your students learn more and discover something new about yourself too!
We will explore fascinating information on the brain and how each generation has responded to their unique “cohort experience." You will acquire the skills and information needed to facilitate Gen Y and the emerging generation of learners. Understand how your own generational characteristics impact your learning AND your teaching.
Come away with our top 20 generational techniques for helping your students learn more.
Certificate in Project Management
First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. Then acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work.
Finally, learn the ten Project management Knowledge Areas and their support role and relationships to the five Project
Introduction to Project Management ESMCE 4365 C30
Project Management Processes ESMCE 4366 C30
Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. Come away with a solid foundation of the five processes to learn and use when any type of project occurs in your employment arena.
Project Management Knowledge Areas ESMCE 4367 C30
In today’s business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. The Project Management Professional community does this through the five (5) Project Management Processes supported by the ten (10) Project Management Knowledge Areas. This course introduces the student to the ten (10) Project management Knowledge Areas and their support role and relationships to the five (5) Project Management Processes.
Managing Social Media Platforms Certificate
Twitter ESBEN 0215 C30
Twitter is a hot social media platform these days – and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers – and discover the best ways to create relationships and network with your key constituents. You will find out the best – and easiest – techniques for successful interactions in the Twitterverse.
Facebook for Business ESBEN 0213 C30
Find out what goes on behind the scenes of Facebook Pages and how to
increase the chance that your message is seen and acted on. Discover new
tools and proven techniques to expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an introductory class but it will be helpful to have some basic knowledge of the platform.
LinkedIn for Business ESBEN 0208 C30
LinkedIn is the most popular business social network and the webs site for professionals to network, build business relationships, and provide or receive referrals. Most people rarely get beyond setting up a profile and therefore miss out on all the advanced features that have come to make LinkedIn so popular. Learn how to set-up your personal profile so that it gets noticed by others. Discover how LinkedIn can be used to generate leads, recruit new employees, and find new jobs. This class will cover all the intricacies of LinkedIn to help you create, customize, and optimize your presence on LinkedIn.
Workplace Conflict Solutions Certificate
In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then understand how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.
$495 for all 3 courses
Conflict Management ESMCE 4328 C30
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Dealing with Difficult People in the Workplace ESMCE 4368 C30
Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.
Stress Management in the Workplace ESMCE 4375 C30
Stress isn’t the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block!
Spanish for Medical Professionals ELANG 0451 C30
Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients.