Microsoft Office Technology & Customer Service Certificate
GAIN THE SKILLS NECESSARY TO ENHANCE YOUR CAREER OPTIONS!
This FREE* 7-week training program provides you with the skills necessary to work effectively in any business environment with the perfect combination of technical and essential soft skills. Gain the skills, attributes, and practices that will build your resume and enhance your career options. The course provides instruction in office technology, including computer basics, Microsoft Word, Excel, PowerPoint, and Outlook. The course also covers business professionalism and customer service skills including communications, problem-solving & decision-making, conflict management, time management, business writing, service excellence, and multi-generational workforce.
Students receive instruction in workplace employability skills and work one-on-one with a job coach/recruiter to assist them with their job search and finding employment upon completion of the program. Students will have the opportunity to take the Microsoft Office Specialist (MOS) certification exams for Word and Excel.
Classes are held Monday – Thursday, 8:00 am - 2:30 pm and Fridays 8:00 am - 1:00 pm. Next 7-week training session to start Summer, 2020.
Training held at the Epstein Campus at Lower Bucks, Bristol, PA
Contact Bridget Hughes at Bridget.Hughes@bucks.edu or 267-685-4884.
*Tuition: $5,500 or FREE to those who qualify through PACareerLink.
Candidates will be interviewed to determine program suitability.
Total Hours of Instruction: 180
Hours per topic:
- Intro to Business Technology: 20 hours
- Microsoft Excel: 53 hours
- Microsoft Word: 67 hours
- Microsoft PowerPoint: 8 hours
- Business Professionalism & Customer Service: 22 hours
- Workplace Employability Skills: 10 hours
Includes opportunity to sit for industry recognized credentials:
- Microsoft Office Specialist: Microsoft Office Word 2016 Core Certification
- Microsoft Office Specialist: Microsoft Office Excel 2016 Core Certification