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Bucks County Community College

Business & Career

  Business + Career  —  Microsoft Office Technology & Customer Service

Microsoft Office Technology & Customer Service Certificate

Woman with headset.Request Information

Gain the Skills Necessary to Enhance Your Career Options!

This free* 8-week online training program provides you with the skills necessary to work effectively in any business environment with the perfect combination of technical and essential soft skills.

Gain the skills, attributes, and practices that will build your resume and enhance your career options. The course provides instruction in office technology, including Microsoft Word, Excel, PowerPoint, and Outlook. The course also covers business professionalism and customer service skills including communications, problem-solving & decision-making, conflict management, time management, service excellence, and multi-generational workforce.

Students receive instruction in workplace employability skills and work one-on-one with a job coach to assist with the job search and finding employment upon completion of the program. Students will have the opportunity to take the Microsoft Office Specialist (MOS) certification exams for Word and Excel.

Training Dates

The next training begins April 3.

Three seats still remaining!

Email or call today find out more and apply. Contact Julie Rita-Di Pietro at 267.685.4844 or julie.rita-dipietro@bucks.edu. 

Program Details

Online classes are held Monday–Friday, 8:30am - 1:30pm.

Previous experience working remotely is not required, but access to basic technology is. Training on a Windows-based computer is necessary (see below). This training is geared for someone who has at least basic computer skills.

*Tuition: $5,600 or free to Bucks County, PA residents that meet grant eligibility.

Candidates will be interviewed to determine program suitability.

Total Hours of Instruction: 180
Hours per topic:

  • Intro to Business Technology: 20 hours
  • Microsoft Excel: 53 hours
  • Microsoft Word: 67 hours
  • Microsoft PowerPoint: 8 hours
  • Business Professionalism & Customer Service: 22 hours
  • Workplace Employability Skills: 10 hours

Includes opportunity to sit for industry-recognized credentials:

  • Microsoft Office Specialist: Microsoft Office Word 2019 Associate Certification
  • Microsoft Office Specialist: Microsoft Office Excel 2019 Associate Certification

Technology recommendations and requirements:

  • Windows-based computer (required)
  • Operating system: Windows 7 or better
  • 8 gbs of memory
  • Able to run MS365 and download software
  • Have basic computer skills

Funded by the County of Bucks

 

 

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Workforce Development

267-685-4884 workforce@bucks.edu Lower Campus

Workforce Development

267-685-4884 workforce@bucks.edu Lower Campus
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Newtown | 215-968-8000
275 Swamp Road, Newtown, PA 18940
Bristol | 267-685-4800
1304 Veterans Highway Bristol, PA 19007
Perkasie | 215-258-7700
One Hillendale Rd, Perkasie, PA 18944
Bucks Online | 215-968-8052
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