Frequently Asked Questions
- I lost my certificate. Can you send me a copy?
- How do I sign up for a class?
- How do I host a course?
- How do I get into a class hosted by another fire department?
- How much do courses cost?
- How do I pay my course fees?
- How do I get to your training facility?
- Does your facility provide overnight accommodations?
- How do I cancel my registration in a class?
- What type of certifications do you provide for your classes?
- When will I receive my certificate?
- What is this IFSAC and ProBoard certification all about anyway?
- What Accredited Professional Certification (IFSAC and/or ProBoard) do you offer?
- Can I receive an IFSAC and/or ProBoard certification without taking a test?
- What are the prerequisites for the Accredited Professional Certifications (IFSAC and/or ProBoard) you offer?
- I am a Veteran. Can I use the GI Bill® or VA Benefits for classes?
No, we do not have copies. We can send you a transcript showing the classes you have taken through the Bucks County Community College. You must complete a Transcript Request Form [pdf].
Exception: If you have lost an IFSAC or ProBoard certificate issued by the Bucks County Community College, these can be replaced, however there is a replacement fee of $15.00 per certificate. Please call the Certification Office at 215.340.8476 or send email to Danielle.Stebner@Bucks.edu for more information.
You should contact the host department listed on the web site to ensure they are aware that you or your station are sending personnel since they are obligated to notify the instructor 14 days out from a class whether they will hold the class or cancel dependent on the student numbers they have signed up. Contact information for the departments may be obtained for posted classes by contacting the appropriate field representative for the state listed at on our Staff Directory.
Our Course Application is online under Forms and Documents. Just fill out the application and send it via mail to Bucks County Community College, Department of Public Safety Training and Certification, 1760 South Easton Road, Doylestown, PA 18901 and give us 8 weeks lead time to arrange for an instructor to contact your department concerning resource acquisition. For some specialty class it would more efficient for your department to contact one of our field representatives, to put you in direct contact with an instructor for coordination of course before submitting a course application.
NOTE: This process is for PA Municipal Fire and Emergency Services. All other groups must contact either their Field Director or the Executive Director of Contracted Public and Industrial Safety Training and Certification.
If you find a course that you would like to get into please contact the Department of Public Safety Training and Certification with the course name, location, start date, and FSC# if possible and our staff will assist you.
Bucks County Community College offers four different payment options for municipal first responders for the Commonwealth of Pennsylvania, other agencies not fitting this category should call to request pricing information. These four programs, Training Membership Program, are designed to address the various training needs, as well as, the volume of our customer base. We believe that the concept of offering training program memberships is the most acceptable format to our current business model. Our options address the training needs of the smaller organizations, as well as, the larger grant and specialized mission focused organizations. For more information please contact your field representative.
Payment by Check:
If paying by check please write the check out to ‘Bucks County Community College’ or ‘BCCC’. Make sure the student account (student id #) and Student name is listed in the memo portion of the check. Mail check to Bucks County Community College Department of Public Safety Training and Certification, 1760 South Easton Road, Doylestown, PA 18901.
Payment by Credit Card:
If paying by credit card we accept Visa and MasterCard. Please fill out the Credit Card Authorization Form [pdf] located under Forms and Documents. Print out the form and completely fill it out and sign it. Mail the form to Bucks County Community College Department of Public Safety Training and Certification, 1760 South Easton Road, Doylestown, PA 18901.
If setting up company sponsorship for students please contact Pam Worton at 215-340-8478 or via email at Pamela.Worton@bucks.edu. Please have the students name and account number (student id #) along with the class information available. If you do not have the student account number (student id #) please have the students address and birth date for verification purposes.
Additional Billing Questions:
If you have any billing questions feel free to contact Linda Fossler at 215-340-8478 or via email at Pamela.Worton@bucks.edu. Also, we do not automatically generate receipts. If you need a receipt for payment please note that when you send in payment.
Directions are available on the Directions & Lodging page.
No. There are no on-site overnight accommodations. Lodging is available within a short driving distance. See the Directions & Lodging page for more information.
In order to cancel a class registration, the student or supervisor (chief or training officer) must fill out and submit a Cancellation / No Show Form [pdf], located under Forms and Documents. The form must be completely filled out, signed and faxed or mailed to us within 72 hours before the class is to begin. If no form is received, or is received after the 72 hour period, a charge will be made for the missed class. Special circumstances will be reviewed on a case to case basis.
A confirmation number will be assigned if the student is excused. It is the responsibility of the student to call to ask for that number, after the form has been sent.
Note: A phone call without a follow-up cancellation form is not an excused absence.
For most classes you will receive a Bucks County Community College certificate upon successful completion of the course. You will receive the certificate in class or it will be mailed to the address provided on your registration form.
If you take an Accredited Professional Certification (ProBoard) exam (written and/or practical skills) and have completed the entire process successfully, you will receive an Accredited Professional Certification certificate carrying a numbered ProBoard seal on a Bucks County Community College Certificate.
Course paperwork is processed in the order received from the instructors. The traditional time frame for certificates to be mailed is between 4 to 8 weeks dependent upon the amount of class paperwork received. Certificates are mailed to the students directly and the individual student must ensure they turn over the required copy or original of the document to their respective departments upon receiving them.
The International Fire Service Accreditation Congress (IFSAC) and National Professional Qualifications Board (ProBoard) are independent organizations that examine and accredit training and testing agencies. What this means is that an outside, independent source has examined our tests and testing processes and determined that our test can accurately examine candidates on each aspect of a standard, such as NFPA 1001. Your successful completion of the certification exam means that you will receive a certificate and be registered with IFSAC and/or ProBoard as having demonstrated your competency in that discipline.
Bucks County Community College currently offers over 45 levels through our ProBoard Accreditation. The levels and additional information can be found under Accredited Professional Certification.
No, all levels of certification have a testing process to ensure you meet the standard you are testing.
15. What are the prerequisites for the Accredited Professional Certifications (IFSAC and/or ProBoard) you offer?
Each certification level we currently offer is listed and all have specific prerequisites. The levels including prerequisites, text books, recommended training, and testing process information can be found under Accredited Professional Certification.
Please contact the Bucks County Community College Veterans Benefits Office at VABenefits@bucks.edu in the Admissions Office for details and assistance. When contacting, please make sure you indicate you are looking at course through the Public Safety Training Center so they do not confuse you with a student pursuing a Degree Program.