Online Learning Office

The Online Learning Office strives to provide quick, accurate, and friendly service to all students whose courses are using online technologies. Staff members are trained to respond to the learning technology questions and needs of students in eLearning, Hybrid and Face-To-Face courses.

The Office provides first-line troubleshooting for students having difficulty with Bb Vista courseware, and can refer more complex problems to technicians for resolution.

The Online Learning Office serves as an ombudsman for students in eLearning and Hybrid courses and will provide the following services for these students upon request:

• Relay messages between teachers and students who are having communication difficulties.
  
• Receive fax transmissions (fax number: 215-968-8148) when an academic department's fax is inoperable.
  
• Assist students in identifying issues and finding the appropriate resources to help resolve them.

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