Canvas: Access, Information, & Help

On this page you will find

 

How to Get To Canvascanvas icon

There are a number of ways to access Canvas. You can:

  • go to the direct web address:  https://bucks.instructure.comThis is the best way!! Consider bookmarking/saving it as a favorite in your browser.
  • drop down the Quicklinks menu which appears at the very top of most pages on the Bucks website.
  • drop down the e-Resources menu which appears towards the top of most pages on the Bucks website.
  • click on the Canvas icon  towards the top left of the myBucks homepage (my.bucks.edu).
  • click on the Canvas link in middle panel of the myBucks homepage (my.bucks.edu).
  • click on Canvas in the left-hand menu of this page.

Browsers

For optimal performance while using Canvas, use a recent version of Mozilla Firefox, Safari, or Google Chrome Internet Explorer is NOT recommended.

Is your course using Canvas? Not all courses do.

  • Credit Courses:
    • eLearning or Hybrid Course Information Pages specify which online system is being used.
    • For face-to-face classes, please check with your instructor.
  • Non-credit (Continuing Education, Public Safety Training Center) Courses:
    • For Online courses, a letter specifying the system being used is sent via U.S. Mail.
    • For face-to-face classes, please check with your instructor.

If your course IS using Canvas

  • Credit Course Students:
    • Access to Canvas (not your course) occurs approximately two weeks prior to your online course start date, or within one business day of registration if you register less than two weeks before the start date.
    • Login and set up your profile and notifications.  Review the Canvas Basics course space for instructions on how to do this and to become familiar with how Canvas works.
    • Unless otherwise noted, access to your course begins at 1:00 A.M. on the first day of the semester/session.
  • Non-Credit Course Students
    • Access to Canvas (not your course) occurs approximately one week prior to your online course start date, or within one business day of registration if you register less than two weeks before the start date.
    • Login and set up your profile and notifications. Review the Canvas Basics course space for instructions on how to do this and to become familiar with how Canvas works.
    • Access to your course begins at 1:00 A.M. on your course start date.

Username and Password

  • Your username is the same for all Bucks systems.  To retrieve your username and reset your password in Password Manager view student login information.
  • Bucks Network passwords need to be changed every 180 days.  If you previously had success using your Network password and find it suddenly stops working, then chances are you need to change your password
  • Too many failed login attempts may lock up your account.  Wait approximately 15 minutes and try again.   

Still having Trouble?

  • Here is a possible reason why.  Non-credit (Continuing Education, Public Safety Training Center) students may not have all the required information in their student record needed to set up their Bucks Network profile and password. If you receive an error message call 215-968-8191, option 1 for assistance. 
  • If you cannot resolve your password problems using Password Manager, whether you are a credit or non-credit student, then contact the ITS helpdesk at 215-968-8191 option 1 or helpdesk@bucks.edu.

Canvas Orientation Tutorial

No login is required to view the Canvas Basics course space, where you can become familiar with Canvas prior to the start of your course.

24/7 Canvas Support

The Virtual Campus is always happy to assist you with Canvas related questions.  However, for a quick response, especially on evenings and weekends, Canvas Support is available 24/7.  Canvas Support CANNOT assist you with login problems, as that is a Bucks specific system (see above for student login information), but Canvas Support can provide assistance with or information about other Canvas related issues.

Once logged in, you can access Canvas's 24/7 help resources by clicking on the HELP link in the upper right corner of your Canvas Screen.  Choose from the following HELP options:

  • search the extensive Canvas guides;
  • call the Canvas Support Hotline;
  • chat with Canvas Support;
  • submit a Canvas ticket to report a problem.