Career Development Courses
This course has two basic components. The first component addresses how to coach individuals which requires the ability to help others learn through non-directive methods. In short, participants will learn how to balance telling someone how to do a task with methods that provoke them to think and discover for themselves. In the second component, participants will learn how to overcome obstacles to team development and how to encourage individuals to collaborate as a team. Participants will learn what it takes to become a successful team leader.
Make a smooth transition into your new role. Prepare yourself mentally for new responsibilities, develop trusting relationships, deal with performance issues, learn to interview effectively, plan your first year, and rally your staff around common goals.
Professional Mastery TBR-MAST
The “new normal” in today’s workplace is all personnel are subject to an ever-changing work environment. In order to thrive, staff and leadership need to optimize their personal and professional development. The four vital areas of development for continued success are professional mastery, personal style, understanding others, and “futuring.”
In this course, participants assess the effectiveness of their work style and their resilience to change; learn how highly successful individuals manage their time to increase their effectiveness; understand new ways to constructively engage in interpersonal relationships in a professional setting; and learn to anticipate and position yourself for the future.
Learn and apply problem solving methods including non-linear thinking, divergent thinking, problem analysis graphs, and Theory of Constraints. Also learn how to apply continuous improvement methods to help your company stay ahead.
Understand your work style, hone your skills in setting realistic goals, and eliminate procrastination and other un-constructive habits. You will also learn how to deal gracefully with interruptions and how to think your way out of a bind when things go wrong.
The precepts are: Guard Your Attitude, Choose Your Words Carefully, Mind Your Actions, and Maintain a Service Excellence Culture. This course provides strategies for communicating professionally with customers whether it’s on the phone, through e-mail, or in person. Participants are engaged in learning how to remain professional when dealing with challenging customer situations and how to follow-through with their actions. The course also highlights the importance of providing great service to internal customers and the connection everyone has to the external customer experience.
We know that conflict is not always bad. Conflict can help us expand our views and can lead to new and useful ideas. This course illustrates the different ways people handle conflict and how you can master your approach for more positive outcomes. You will take away a thorough understanding of the five conflict management styles and when to use them. Participants will also learn why difficult conversations can be so tough, how to begin a difficult conversation, and how to keep it on track.