Frequently Asked Questions

  1. I lost my certificate.  Can you send me a copy?
  2. How do I sign up for a class?
  3. How do I host a course?
  4. How do I get into a class hosted by another fire department?
  5. How much do courses cost?
  6. How do I pay my course fees?
  7. How do I get to your training facility?
  8. Does your facility provide overnight accommodations?
  9. How do I cancel my registration in a class?
  10. What type of certifications do you provide for your classes?
  11. When will I receive my certificate?
  12. What is this IFSAC and ProBoard certification all about anyway?
  13. What Accredited Professional Certification (IFSAC and/or ProBoard) do you offer?
  14. Can I receive an IFSAC and/or ProBoard certification without taking a test?
  15. What are the prerequisites for the Accredited Professional Certifications (IFSAC and/or ProBoard) you offer?
  16. I am a Veteran.  Can I use the G.I. Bill or VA Benefits for classes?

Question/Answer

1. I lost my certificate.  Can you send me a copy?

No, we do not have copies. We can send you a transcript showing the classes you have taken through the Bucks County Community College.  You must complete a transcript request form.

 Exception:  If you have lost an IFSAC or ProBoard certificate issued by the Bucks County Community College, these can be replaced, however there is a replacement fee of $15.00 per certificate.  Please call the Certification Office at 215.340.8476 or send email to Danielle.Stebner@bucks.edu for more information.

 

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2. How do I sign up for a class?

 

You should contact the host department listed on the web site to ensure they are aware that you or your station are sending personnel since they are obligated to notify the instructor 10 days out from a class whether they will hold the class or cancel dependant on the student numbers they have signed up. Contact information for the departments may be obtained for posted classes by contacting the appropriate field representative for the state listed at on our Staff Directory.

 

 

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3. How do I host a course?

 

Our course application is online under the Forms and Documents section of our website.  Just fill out the application and send it via mail to Bucks County Community College, Department of Public Safety Training and Certification, 1760 South Easton Rd., Doylestown, PA 18901 and give us 8 weeks lead time to arrange for an instructor to contact your department concerning resource acquisition. Realize though on some specialty classes it would be more efficient for both your department and us to contact one of our field representative, depending on where you are located to have an instructor contact you to select the dates which meet both your departments schedule and theirs before submitting an application. Please note that the tuition free education status is also based on the fact that the local sponsoring department is responsible to supply the appropriate facility and equipment resources necessary to conduct the program to and including expendable items.

 

NOTE: This process is for PA Municipal Fire and Emergency Services.  All other groups must contact either their Field Director or the Director of Certification & Curriculum.

 

 

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4. How do I get into a class hosted by another fire department?

 

If you find a course that you would like get into please contact the Department of Public Safety Training and Certification with the course name, location, start date, and FSC# if possible and our staff will assist you.

 

 

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5. How much do courses cost?

 

All training and certification programs have costs involved.  For specific information on costs see the Training Membership Program (TMP) or contact your local field representative.

 

 

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6. How do I pay my course fees?

 

Payment by Check:

If paying by check please write the check out to ‘Bucks County Community College’ or ‘BCCC’.  Make sure the student account (student id #) and Student name is listed in the memo portion of the check.  Mail check to Bucks County Community College Department of Public Safety Training and Certification, 1760 South Easton Road, Doylestown, PA 18901.

 

Payment by Credit Card:

If paying by credit card we accept Visa and MasterCard.  Please fill out the credit card authorization form is located on our website on the Forms and Documents page in the Student and Sponsor Agency Forms & Documents Section Section you will find the Credit Card Authorization Form.  Print out the form and completely fill it out and sign it.  Mail the form to Bucks County Community College Department of Public Safety Training and Certification, 1760 South Easton Road, Doylestown, PA 18901.

 

Company Sponsorship:

If setting up company sponsorship for students please contact Susan Leiggi at 215-968-8480 or via email at Susan.Leiggi@bucks.edu.  Please have the students name and account number (student id #) along with the class information available.  If you do not have the student account number (student id #) please have the students address and birth date for verification purposes.

 

Additional Billing Questions:

If you have any billing questions feel free to contact Susan Leiggi at 215-968-8480 or via email at Susan.Leiggi@bucks.edu.  Also, we do not automatically generate receipts.  If you need a receipt for payment please note that when you send in payment.

 

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7. How do I get to your training facility?

 

Directions are available on the Directions & Lodging page.

 

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8. Does your facility provide overnight accommodations?

No.  There are no on-site overnight accommodations.  Lodging is available within a short driving distance.  See the Directions & Lodging page for more information.

 

 

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9. How do I cancel my registration in a class?

 

In order to cancel a class registration, the student or supervisor (chief or training officer) must fill out a cancellation form.  The form is located on our website on the Forms and Documents page in the Student and Sponsor Agency Forms & Documents Section you will find the Cancellation/No Show Form.  The form must be completely filled out, signed and faxed or mailed to us within 72 hours before the class is to begin.  If no form is received, or is received after the 72 hour period, a charge will be made for the missed class.  Special circumstances will be reviewed on a case to case basis.

 

A confirmation number will be assigned if the student is excused.  It is the responsibility of the student to call to ask for that number, after the form has been sent.

 

Note:  A phone call without a follow-up cancellation form is not an excused absence.

 

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10. What type of certifications do you provide for your classes?

 

For most classes you will receive a Bucks County Community College certificate upon successful completion of the course. You will receive the certificate in class or it will be mailed to you.

 

If you take an Accredited Professional Certification (ProBoard) exam (written and/or practical skills) and pass, you will receive an Accredited Professional Certification certificate carrying a numbered ProBoard seal which either are attesting to your certification.

 

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11. When will I receive my certificate?

 

Course paperwork is processed upon receipt in the order received from the instructors. The traditional time frame for certificates to be mailed is between 6 to 8 weeks dependent upon the amount of class paperwork received which can push the date sooner or in some cases of heavy course volumes later.  Certificates are mailed to the students directly and the individual student must ensure they turn over the required copy or original of the document to their respective departments upon receiving them.

 

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12. What is this IFSAC and ProBoard certification all about anyway?

 

The International Fire Service Accreditation Congress (IFSAC) and National Professional Qualifications Board (ProBoard) are independent organizations that examine and accredit training and testing agencies. What this means is that an outside, independent source has examined our tests and testing processes and determined that our test can accurately examine candidates on each aspect of a standard, such as NFPA 1001. Your successful completion of the certification exam means that you will receive a certificate and be registered with IFSAC and/or ProBoard as having demonstrated your competency in that discipline.

 

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13. What Accredited Professional Certification (IFSAC and/or ProBoard) do you offer?

 

Each certification level we currently offer is listed on this website.  Click here to see the list.

  

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14. Can I receive an IFSAC and/or ProBoard certification without taking a test?

 

No, all levels of certification have a testing process to ensure you meet the standard you are testing to.

 

 

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15. What are the prerequisites for the Accredited Professional Certifications (IFSAC and/or ProBoard) you offer?

 

Each certification level we currently offer is listed and all have specific prerequisites.  Click here to see the list and prerequisites.

 

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16. I am a Veteran.  Can I use the G.I. Bill or VA Benefits for classes?

 

Please contact Maryellen Raymond at Maryellen.Raymond@bucks.edu or (215) 968-8419 in the Admissions Office for details and assistance.  When contacting Lizanne make sure you tell her you are looking at course through the Public Safety Training Center so they do not confuse you with a student pursuing a Degree Program.

 

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