OADM285 Office Systems and Technology Management

Department of Business Studies: Office Administration

I. Course Number and Title
OADM285 Office Systems and Technology Management
II. Number of Credits
3 credits
III. Minimum Number of Instructional Minutes Per Semester
2250 minutes
IV. Prerequisites
V. Other Pertinent Information
VI. Catalog Course Description
An advanced course that deals with the management of office systems, technology, and procedures. Topics include the improvement of productivity through technology and systems; optimization of personnel resources; systems selection, configuration, design, and implementation; and procedures development.
VII. Required Course Content and Direction
  1. Learning Goals:

    The general goal is to prepare students to grasp the meaning in full if what the components of a well designed integrated electronic office should contain. In particular, students should not only be able to describe the impact associated with managing office automation and systems but should be able to identify office automation technologies used in administrative functions in the office.
  2. Planned Sequence of Topics and/or Learning Activities:

    1. Describe strategies for implementation of integrated office systems.
    2. Identify obstacles blocking the implementation of integrated office systems and solutions to overcome obstacles.
    3. Explain a model of an integrated office system.
    4. Describe career tracks and career changes for technical personnel.
    5. Discuss the common components of computer systems and the role that each plays in information systems.
    6. Explain differences among computer system configurations.
    7. Explain the difference between computer installations for the management of information systems environment and computer installations for the office automation environment.
    8. Describe the significance of the business document to business information systems and the technologies involved in document production.
    9. Discuss the concepts and technologies associated with micrographics, reprographics and desktop publishing systems.
    10. Discuss the concept of telecommunications and the technology and problems related to local area networks and wide area networks.
    11. Explain electronic work stations and how they satisfy administrative support needs.
    12. Identify problems related to the interface between office workers and work stations.
    13. Pinpoint the relationship that exists between effective organizational strategic planning and strategic planning for office automation.
    14. Identify the instruments and procedures for conducting an office systems study.
    15. Discuss quantifiable and nonquantifiable techniques for evaluating vendor products and services.
    16. Explain the categories of factors that affect the environment for office systems installations within organizations.
    17. Discuss security risks faced by organizations that automate office functions.
    18. Elaborate upon the responsibilities for managing the personnel and the technologies that comprise office systems.
    19. Discuss job analysis, job design, and job evaluation factors needed to recruit and select office personnel.
    20. Identify supervisory practices and leadership styles appropriate for office personnel.
    21. Explain needs analysis and evaluation as applied to office training programs.
    22. Examine the primary trends affecting technological developments.
    23. Display an overt interest in office systems technology development by examining job descriptions in the field.
    24. Read articles and other career material related to the management of the electronic office.
    25. Request job interviews or internship opportunities in office systems supervision.
  3. Assessment Methods for Core Learning Goals:

  4. Reference, Resource, or Learning Materials to be used by Students:

    Available upon request from the Business Studies Department
VIII. Teaching Methods Employed
Available upon request from the Business Studies Department

Review/Approval Date - 8/00