MGMT210 Office Management

Department of Business Studies: Management

I. Course Number and Title
MGMT210 Office Management
II. Number of Credits
3 credits
III. Minimum Number of Instructional Minutes Per Semester
IV. Prerequisites
V. Other Pertinent Information
VI. Catalog Course Description
This course studies the responsibilities of the administrative office manager relative to human relations and cost reduction. Topics emphasize planning and organizing office administrative services, work stations, and office staffing. It uses scientific principles to study cost control and reduction, with specified applications of automated systems and procedures.
VII. Required Course Content and Direction
  1. Learning Goals:

    1. Course
    2. Students will
      1. demonstrate an understanding of the concept of information management and the impact of automation upon the office manager’s position;
      2. explain how to plan and organize administrative office procedures;
      3. apply proper human relations in effective supervision using current personnel practices and employer-employee communications; and
      4. cite the interrelationship of the two underlying concepts of human relations and cost reduction supported by scientific principles.

    3. Core (if applicable)
    4. This course is not included in the Core.
  2. Planned Sequence of Topics and/or Learning Activities:

    1. broad knowledge of planning, organizing, and controlling administrative operations, and of motivating people
    2. an expanded knowledge, and techniques, of how to reduce and control office costs, while at the same time creating cost consciousness among office personnel
    3. an understanding of the broad scope of responsibilities of the administrative office manager, as a key person, in efficient company operations
    4. basic concepts in administrative office management including automation and information management
    5. managing a culturally diverse workforce
    6. managing administrative services
    7. controlling administrative services
  3. Assessment Methods for Core Learning Goals:

    1. Course
    2. Course learning goals are assessed using a variety of quizzes, tests and performance-based tasks.

    3. Core (if applicable)
    4. This course is not included in the Core.
  4. Reference, Resource, or Learning Materials to be used by Students:

    See course format.
VIII. Teaching Methods Employed
Section VIII is not being used in new and revised syllabi as of 12/10/08.

Review/Approval Date -2/99; Revised 4/05; Revised 11/2011