FRSC208 Principles of Fire and Emergency Services Administration

Department of Business Studies: Fire Science

I. Course Number and Title
FRSC208 Principles of Fire and Emergency Services Administration
II. Number of Credits
3 credits
III. Number of Instructional Minutes
IV. Prerequisites
FRSC100 (C or better) and Writing Placement Score of 6 or COMP107 (C or better).
V. Other Pertinent Information
  1. This course aligns with Fire and Emergency Services Higher Education (FESHE) associate degree curriculum requirements.
  2. Students having the appropriate prerequisites are eligible to test for Professional Certification (ProBoard) in accordance with NFPA 1021 to the Fire Company Officer 3 Level.
  3. This course may be completed through Prior Learning Assessment (PLA) if the student has ProBoard and/or IFSAC Professional Certification to the Fire Company Officer 3 Level, in accordance with NFPA 1021.
VI. Catalog Course Description
This course introduces the student to the organization and management of a fire and emergency services department and the relationship of government agencies to the fire service. Emphasis is placed on fire and emergency services, ethics, and leadership from the perspective of the company officer.
VII. Required Course Content and Direction
  1. Course Learning Goals

    Students will:

    1. Identify career development opportunities and strategies for success:
    2. Recognize the need for effective communication skills both written and verbal;
    3. Identify and explain the concepts of span and control, effective delegation, and division of labor;
    4. Select and implement the appropriate disciplinary action based upon an employee's conduct;
    5. Explain the history of management and supervision methods and procedures;
    6. Discuss the various levels of leadership, roles, and responsibilities within the organization;
    7. Describe the traits of effective versus ineffective management styles;
    8. Identify the importance of ethics as it relates to fire and emergency services; and
    9. Identify the roles of the National Incident Management System (NIMS); and Incident Management System (ICS).
  2. Planned Sequence of Topics and/or Learning Activities

    1. New Challenges and Opportunities
      1. Duties
      2. National standards
      3. Career opportunities
      4. Education and training
    2. Communication Process
      1. Verbal
      2. Written
      3. Active listening skills
    3. Management Principles
      1. Span of control
      2. Delegation/Division of labor
      3. Unity of command
      4. Chain of command
      5. Organizational structure
    4. Tools for Employee Development
      1. Evaluation and appraisal of employees
      2. Rewards and motivation
      3. Progressive system of discipline
      4. Grievance procedures
    5. Management and Supervision
      1. Theories
      2. History
    6. Managing Resources for Emergency and Non-Emergency
      1. Equipment
      2. Personnel
      3. Time
    7. Leadership
      1. Managers
      2. Leaders
      3. Roles and Responsibilities
    8. Supervision and Management
      1. Styles
      2. Traits
      3. Effectiveness
    9. Safety Assessment
      1. Non-Emergency
      2. Emergency
    10. Ethics
      1. Harassment
      2. Conflict of interest
      3. Public trust
      4. Code of ethics
      5. Diversity
      6. Morality
    11. Incident Management System
      1. Duties and responsibilities
      2. Transfer of command
    12. Records Management
      1. Formal documentation
      2. Informal documentation
  3. Assessment Methods for Course Learning Goals

    Students satisfy the course learning goals via class discussions, written exams, assignments, papers, and/or performance based tasks and projects.
  4. Reference, Resource, or Learning Materials to be used by Student:

    See course syllabus.

Review/Approval Date -11/00; course number revised 3/2010; Revised 4/2012; New Core 8/2015; Revised 6/2016