AMA Human Resources Certificate
The Office of Continuing Education at Bucks County Community College is pleased to sponsor American Management Association (AMA) University Certificate Programs designed to assist individuals in learning up-to-date management skills in essential areas of business written by industry experts.
Students must complete a total of six courses within 2 years from a combination of required courses and electives. Offerings will vary from semester to semester.
Certificate in Human Resources
The Human Resources Certificate program will prepare you for a broad range of positions in the field of Human Resources. Designed to meet the unique needs of working professionals, this multi-course curriculum will help you enhance and expand your professional knowledge and skills as a Human Resources generalist or specialist.
• Fundamentals of Human Resources
• Fair, Square & Legal: A Manager's Guide to Safe Hiring, Managing & Firing Practices
Suggested Electives (Choose 4)
• Coaching for Top Performance
• Communication Skills for Managers
• Compensation: How to Develop Effective Reward Programs
• How to Be an Effective Facilitator
• How to Manage Training: Facilitating Workplace Learning for High Performance
•Leadership Skills For Managers
• Making Teams Work
• Managing and Achieving Organizational Goals
• Performance Appraisals
• Performance Management
• Planning and Leading Productive Meetings
• Planning. and Managing Change ,
• Presentation Success: How-to-Plan, Prepare and Deliver Effective Presentations
• Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
Communication Skills for Managers
Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency. Learn how to:
• Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader
• Ask the right type of question to elicit information, encourage a response, or create a relationship
• Learn to plan and deliver successful presentations
• Understand your audience before communicating your ideas in any format
• Discover effective ways to communicate your message
• Use effective language to clearly express ideas in well-constructed letters, proposals, memos, and e-mail
George Haiduck, B.S.
Newtown Campus/ $299 (includes text)/ WSMCE 3500 C01/ 5 Wed, 7/18-8/15, 6:30-9:30 pm
Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
Here is the course that can turn non-interviewers into good interviewers - and good interviewers into great interviewers. Whether you’re a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This course will help you sharpen such skills as open-ended questioning, active listening, and reading body language - all essential in a variety of management situations. You’ll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You’ll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course.
Fredrick D. Tweed, M.S., SPHR
Newtown Campus/ $299 (includes text)/ WSMCE 3539 C01/ 2 Sa, 10/13-10/20, 8:30 am-4:30 pm
People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization. Fredrick D. Tweed, M.S., SPHR
Newtown Campus/ $299 (includes text)/ WSMCE 3578 C01/ 2 Sa, 11/10-11/17, 8:30 am-4:30 pm
Approved Hours: 15 (Act 48, PCACB, CPA)