Resolution of Student Concerns or Complaints
As a comprehensive educational community, Bucks promotes an active and challenging learning environment. Varying viewpoints and differences of opinion in such an environment are natural and expected. Students enjoy a host of rights and responsibilities in addressing issues and concerns. For specific information on how to address your concerns, please refer to the College Catalog section on Resolution of Student Concerns.
For certain concerns, Bucks has established specific procedures. For example, concerns regarding grades are subject to the Academic Grade Appeal Procedure; concerns regarding sexual harassment are subject to the Gender-Based Misconduct (Title IX) Policy. Students will be expected to initiate their concerns in accordance with those specific policies. Specific formal procedures are listed below:
- Academic Integrity Appeal: refer to http://www.bucks.edu/catalog/info/records/integrity/
- Academic Grade Appeal: refer to the college catalog under Grade Changes and Challenges at http://www.bucks.edu/catalog/info/policies/
- Americans with Disabilities Act: refer to http://www.bucks.edu/catalog/info/records/eeo/
- Criminal Activity: Complaints involving a criminal nature should be directed to the Office of Security and Safety at (215) 968-8395 or email firstname.lastname@example.org. To report anonymously, refer to http://www.bucks.edu/life/security/reporting/
- Family Educational Rights and Privacy Act (FERPA): refer to www.bucks.edu/catalog/info/records/buckley/
- Harassment or Discrimination: refer to http://www.bucks.edu/catalog/info/records/eeo/
- Non-Academic Student Concerns: refer to Resolution of Student Concerns Content
- Title IX: refer to http://www.bucks.edu/catalog/info/regulations/#d.en.26209
- Tuition Appeal: refer to http://www.bucks.edu/catalog/info/tuition/refund/
In the unlikely event that an issue cannot be resolved by the college, students may file a complaint with their respective State Licensing Authority. For online students, the state agency would generally correspond with the student's state of residence. These agencies should be contacted only after the student has registered a complaint with the college and has not received a response to the request for resolution. Please see the accompanying guidelines to file a complaint with your local State.
Bucks County Community College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104, (267) 284–5000. The Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Postsecondary Accreditation. Please see the Commission’s guidelines for filing a complaint at www.msche.org.